This Refund Policy explains how refunds and cancellations are handled for Webgraph Worldwide services, including digital strategy, design, development, automation, marketing, maintenance and security work.
Last updated: 25 June 2026
Digital services involve planning, consulting, design time, technical setup, communication and resource allocation. Because work begins soon after confirmation, payments are generally non-refundable once strategy, design, development, setup, research, consultation or implementation work has started.
Advance payments reserve project time and allow the team to begin discovery, planning and execution. If a client cancels before work has started, Webgraph Worldwide may review the request and decide whether a partial refund is possible after deducting payment gateway fees, administrative costs and any time already invested.
Milestone payments are tied to completed or ongoing stages of work. Payments for completed milestones are not refundable. If a project is stopped midway, pending work may be paused and any outstanding dues for completed work must be cleared before files, access or deliverables are released.
Maintenance, marketing, monitoring, automation support and other recurring services are billed for the agreed period. Fees already paid for an active billing cycle are generally non-refundable. Clients should request cancellation before the next billing cycle to avoid renewal charges.
Payments made to third parties, including hosting, domains, plugins, themes, ad spend, software subscriptions, APIs, premium tools, stock assets or marketplace fees, are not refundable by Webgraph Worldwide. Such refunds, if any, depend on the third-party provider's own policy.
If a project is delayed because required content, approvals, credentials or feedback are not provided by the client, the project remains active but payments are not refundable. We may reschedule work based on availability once pending information is received.
If you believe a deliverable does not match the agreed scope, contact us with clear details. We will review the concern and, where appropriate, provide reasonable corrections or revisions according to the approved proposal. Refunds are not issued for subjective preference changes outside the agreed scope.
To request refund review or cancellation, email [email protected] with your name, project details, payment reference and reason. Each request is reviewed case by case, and any approved refund will be processed through a practical available method.
This page is provided for general business transparency. For legal advice specific to your situation, please consult a qualified legal professional.